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Focus on the customer, not you
Think about what is important to your customer, and what they want to know. What is the need they are trying to fill?
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Know the difference between features, benefits and specifications
Description of what qualities the product has
How the customer will benefit from the product. “what’s in it for me”
Any technical points about the product
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Words that tell customers where or when they use your product.
You can strengthen your benefit words by telling the customer who the product is for and where and when they would use it. E.g. ideal for students living in a flat.
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Push those emotions
People LOVE to buy, and one of the strongest motivators for buying is emotion. People buy on emotion and then justify with facts.
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Your customers must believe what you are saying
It is essential that what you are saying is credible and does not present false information. Keep your voice honest, genuine and true. Don’t overhype or over promise.
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The power of numbers
Don’t overlook numbers, including facts and figures adds credibility.
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Use words your customers use
Avoid jargon and technical words (your customers need to understand what you are saying!)
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Marketing to different cultures
Be aware that some words can be offensive when translated.
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Knowing which words work online
Use SEO (Search Engine Optimisation) key words to reach the right target market online. Take a look as to how we can help you with your SEO ranking here.
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Keep it personal and real
Write words that sound like they are coming directly from a person. Using words that are genuine and sound as though you are speaking to them can make a huge difference.